Senior Account Manager, Sell Action GmbH (Axivas Joint Venture)
Due to better prices and conditions more and more customers show a higher willingness to change. By our client, an international IT group, this trend is strengthened due to expiry deadlines in contractual commitments, the service provider changed and it comes to a loss of customers. In order to recognise customer tendencies at an early stage and take appropriate action our client drew upon the services of Axivas for telephonic support and a professional Churn Prevention.
Objective is to establish a permanent sales team which will then provide a continuous telephonic address pool support and at the same time builds up a trusting customer relationship. Signals that indicate losing a customer are analysed at an early stage and countermeasures initiated.
Target groups: SME companies with up to 1.000 employees