Senior Account Manager, Sell Action GmbH (Axivas Joint Venture)
Our client, an international IT company, would like transparency regarding user satisfaction to services provided. Here it is not just about the generation of information for the continuous improvement of their own quality but also about the renewal of a framework contract in a multi-digit million range. For this reason the client appointed Axivas to conduct a professional and objective online survey worldwide.
The challenge is the implementation of a multilingual, international customer satisfaction survey, the objective to make transparent and to measurably illustrate the quality of the rendered support by at least 50% of the users.
The results are crucial for the extension of the framework contract in the multi-digit million range, between our client and the automobile manufacturer.
Before campaign begin, no statement can be made as to how many of the respondents have already drawn upon the support services of our client.
Target groups: Customers of a leading automotive group, worldwide.